Terms and Conditions Policy
Who We Are
Shop the Hub is an online décor retailer specializing in furniture, linen, and homeware.
Customer Care – We’re Here to Help
We value your feedback and are here to assist you with any inquiries, comments, or suggestions. Feel free to contact us via email: info@shopthehub.co.za.
Use of This Site
This website, including related mobi-sites and software applications (“Our Website”), is owned and operated by Shop the Hub (referred to as “we,” “us,” and “our”). These Terms of Use govern your access to and use of Our Website, including any product orders, sales, and deliveries made online. By using this site, you agree to these Terms of Use and all applicable laws. Please note that personal information is required for purchases, as outlined in our Privacy Policy.
Updates to Terms and Conditions
Shop the Hub reserves the right to update these Terms and Conditions at any time without prior notice. Any changes will be posted on this page with an updated revision date. We encourage you to review these Terms and Conditions periodically to stay informed about any changes. Your continued use of Shop the Hub’s website following any amendments will signify your acceptance of the changes.
Copyright and Accuracy of Information
All content on this website is protected by copyright and may not be copied, modified, or used without written permission from Shop the Hub. While we strive to ensure all information is accurate at the time of publication, errors may occur. Product specifications, descriptions, and prices are subject to change without notice. We aim to accurately represent product colours, but variations may occur based on your device’s display settings. The presence of a product on the website does not guarantee future availability.
How to Purchase Online To place an order inquiry:
1. Select your desired product(s) and add them to your cart.
2. Proceed through the checkout process.
3. Our sales team will contact you regarding stock availability, lead times, and delivery costs.
4. If you choose to proceed, we will send an invoice for payment.
5. Products remain the property of Shop the Hub until full payment is received.
6. No items will be dispatched until payment is received in full.
7. If you need assistance finding a specific product, feel free to email us, and we’ll be happy to help.
Pricing
All prices are listed in South African Rand (ZAR) and may change without notice due to supplier price adjustments or typographical/technical errors on the website. Shop the Hub reserves the right to correct any pricing errors.
Sale Items
All sale items are sold “as-is” and are non-refundable.
Made-to-Order Items
Made-to-order items require full payment before production begins. The typical lead time is 6-8 weeks, though delays may occur due to public holidays, strikes, natural disasters, or other unforeseen circumstances.
Product Availability
Due to the wide range of products available, we do not stock all items listed on our website. Delivery lead times will depend on stock availability and will be confirmed upon order placement.
Payment Terms
Payments are accepted via Electronic Bank Transfer (EFT) only. Please allow up to 3 business days for payment to reflect in our account. Orders will be processed and delivered only after full payment has been received. All payments must be made in South African Rand (ZAR).
Banking Details:
Shop the Hub
First National
Bank Acc: 631 235 93211
Branch: 210 214
Guarantees and Warranties
Guarantees and warranties vary by product and supplier. These guarantees will be void if goods are tampered with, misused, or stored outside of the manufacturer’s specifications. Please retain your invoice as proof of purchase to validate any claims.
Cancellation Policy
Shop the Hub reserves the right to cancel an order under the following conditions: • Unavailability of stock. • Inability to deliver to a specified area (refer to our Delivery & Returns Policy).
• Payment not authorized. • Non-compliance with our terms and conditions.